Peninsula Dental Center

John Guido
5 Star
Peninsula Dental Center has always been my favorite dental center. The staff is always so kind and friendly. I've seen a few doctors here over the years but I am so glad to see Dr B is back ! I cannot thank you and your team enough for taking care of me, and my family so well. I always recommend this practice to anyone needing dental services.
Thursday 5th December 2024

Jeanna Goffney
4 Star
This office has gotten a lot better since my first visit 6 months ago, maybe because the front office staff has changed. The experience today was nice. I appreciated getting in and out very quickly. They were calling me back as soon as I walked in. Great service
Monday 9th September 2024

Shaina Hearn
1 Star
"I received a confirmation text just two hours before my appointment. When I called to explain that I’ve been extremely sick since yesterday and asked to reschedule, I was told it would cost $90. I’ve been in and out of sleep due to illness, and since they were closed for Christmas yesterday, I couldn't call sooner. It's frustrating that they can send a confirmation so last minute, but I can’t reschedule without an extra charge."
Thursday 26th December 2024

Rosie Weiland
1 Star
Arrived as scheduled, filled out my new patient information papers, and consented to treatment. Received x-rays then was led to the back to sit in my chair (which there are no walls in between patients so you can hear everyone's conversations). I had a dental hygienist (I'm assuming) get me set up and proceeded to pull my bottom lip down and say, "you might need a full cleaning but I'm not sure, let me see what your insurance will cover". I agreed and waited until she returned. However, someone else from the front desk returned (billing staff?) instead and proceeded to tell me that a full cleaning will need to be done and would cost $120. Apparently they "ran my insurance" and said this is the out of pocket cost and I would have to pay that amount before they can do anything else. I wasn't expecting that much up front and was thrown off (was even asked to pay half if I couldn't do it in full). Then the staff person proceeded to ask if I had the Care Credit to charge it, which I did but did not want to add more money on it, per my financial situation and just overall my decision. She ended up finding my account for the card and showed me how much credit I had on it stating, "you can afford to do this". In addition, this same staff person went on to tell me I "really needed to get all my teeth cleaned" and that my mouth was "really bad". I already have a lot of anxiety about going to a dentist and past trauma from pain and discomfort to begin with. Then to top it all off, I'm going to a new place and being told my teeth were bad (which they're not nor do I have any pain, I just wanted to get a cleaning). I felt pressured to give money up front to have anything done, was questioned about using a card that I did not bring up nor wanted to use, then was told that I needed the cleaning in order to find out if there was anything "bad" underneath. Just found the experience to be unprofessional and rude...especially when I said how I'm anxious and don't like being at the dentist office and I was advised to "just not think about it". I'd recommend they have deeper conversations with their patients about continuity of care, patient preferences, and to try alleviate their worries, rather than pushing payments and trying to convince people what they should do. I did not feel heard nor validated. This is why I don't go to the dentist as often as I should...very off putting experience for me.
Monday 26th August 2024

MZLIB
4 Star
Everyone is SUPER NICE & FUNNY!! People are smiling, no pun intended. Everyone just seems happy to be working there! Dr. J is awesome so nice and had a very comprehensive explanation of everything happening or needing to happen. They were upfront about pricing and they have a VERY flexible schedule!!! GO!!!
Thursday 5th May 2022